Me: hi there! How are you tonight?
Customer: tall mocha
My coworker over the headset: ah, my favorite emotion….tall mochaI FUCKING HATE THIS SHIT
I’d be so fucked if I ever went to America and employees suddenly expect me to do small talk with them, like just let me order thanks bye
It’s usually management that pushes this. Most employees would much rather say “How can I help you?” and be done with it.
^^^
Management (and more so corporate, since they push it on management) haven’t a clue that there are customers (like me) who DESPISE small talk and they’re driving away a huge crowd of consumers that just want to shop/order food in peace.
Personally, I don’t like being asked how I am by people I don’t know b/c my annoying perfectionism brain wants me to tell the truth: “Oh well I’m depressed, how about you?” but I’m pretty sure that would make things awkward, and I don’t want the retail/food service worker to feel bad, and I’m sick of lying for pleasantries sake, and I want to go back to the days where a simple, “How can I help you?” was enough.
Don’t get me wrong though, I sidestep the “How are you” by politely saying, “Hi!” and then go straight to ordering, because I know most retail/food service workers are really being pushed to do these unnecessary pleasantries, and it’s not their fault.
One time though, there was a guy who literally would not let me order until I told him how I was, like, kept interrupting my order and saying, “Why won’t you tell me how you are? I just asked how are you? I’m not taking your order until you tell me how you are like I asked so nicely.” It felt incredibly violating, and his manager was just like, “Well it’s policy to ask customers how they are,” but like…that kind of behavior is a shitty power play, and now I don’t eat there anymore because I never want to run into that asshole again.
Corporate, stop giving shitty demands to the workers on the front lines because its driving customers like me away and corporate has no one to blame but themselves.